Personal Touch Skincare: A Controversial Shark Tank India Journey

The pitch of Personal Touch Skincare on Shark Tank India Season 4 has sparked significant debate and controversy. While the brand impressed some with its ambition and product line, Vineeta Singh, CEO of Sugar Cosmetics and one of the Sharks, raised serious allegations about the authenticity of the company’s sales data. The discrepancy between their claimed revenue, customer base, and website traffic has left viewers and industry insiders questioning: Is Personal Touch Skincare faking its numbers?

The Claims by Personal Touch Skincare

Personal Touch Skincare positioned itself as a rapidly growing brand in the Indian skincare market. During their pitch, the founders claimed:

32 crore in revenue generated via Shopify.
A loyal customer base of 96,000 users.
Products priced between ₹1,000 to ₹2,000 per unit.
The Shopify Dashboard Showed Sales spikes on specific days

These impressive figures initially painted a picture of a thriving direct-to-consumer (D2C) skincare brand.

Sales Data Post Shark Tank

After their appearance on Shark Tank India, updates about Personal Touch Skincare’s performance revealed additional sales data:

Monthly Revenue: The brand claims to generate ₹1 crore in monthly sales.
Repeat Customers: Over 30% of their customer base are repeat buyers, showcasing customer satisfaction and loyalty.
Product Range Expansion: New products have been introduced to capture a larger market share.

Vineeta Singh’s Allegations

Vineeta Singh, a prominent Shark and a seasoned entrepreneur in the beauty industry, was quick to scrutinize the numbers. Here are her main allegations:

Customer Base vs. Revenue: With 96,000 customers and an average order value of ₹1,000-₹2,000, the revenue figures do not align with the claimed ₹32 crore in sales.
Website Traffic Discrepancy: Singh highlighted that SEO tools show the company’s website receives only 10,000 visits per month, yet they reported 12,000 orders monthly—an unusually high conversion rate.
Shopify Data Integrity: She suggested that the company might be faking Shopify sales data, casting doubt on their credibility.

The Industry Perspective

Possible Red Flags:

Overstated Metrics: If the reported data is inflated, it raises ethical and operational concerns. Brands exaggerating figures to secure investments could face reputational damage and legal consequences.
Unrealistic Conversion Rates: Industry experts agree that an unusually high conversion rate (orders vs. website visits) is uncommon, especially for new or emerging brands.

Potential Defenses for Personal Touch Skincare:

Alternative Sales Channels: The brand may have additional revenue streams, such as offline retail or third-party marketplaces, not accounted for in the allegations.
Customer Loyalty Programs: Repeat purchases from a loyal customer base could explain the high order volume relative to website traffic.
Misunderstood Metrics: Miscommunication during the pitch could have caused confusion about the reported numbers.

What Do We Think?

While the allegations raised by Vineeta Singh are serious, it’s crucial to consider all aspects before drawing conclusions. Here are key takeaways:

Transparency is Key: Brands pitching on platforms like Shark Tank should present verifiable and transparent data to maintain credibility.
Verification Tools: Investors often use tools like Shopify analytics, SEO platforms, and customer data audits to validate claims. Brands should be prepared for such scrutiny.
Benefit of the Doubt: Without concrete evidence of falsification, it’s essential to avoid labeling the company as dishonest. However, the onus is on Personal Touch Skincare to clarify these discrepancies.

Lessons for Entrepreneurs

Always Back Up Your Numbers: Ensure your claims can be substantiated with accurate data and credible analytics.
Understand Your Metrics: Be prepared to explain every aspect of your business performance, including conversion rates, customer acquisition costs, and sales channels.
Maintain Integrity: Faking numbers may offer short-term benefits but can lead to long-term reputational damage.

Conclusion

The controversy surrounding Personal Touch Skincare highlights the importance of transparency and data integrity in the entrepreneurial journey. While the allegations raised serious questions, the truth remains unclear without further verification. For now, the situati

on serves as a cautionary tale for startups aiming to secure funding in competitive spaces.

What do you think about this controversy? Share your thoughts in the comments below!

Back to blog

Read more Case Studies

WeLabel got 25Lakh+ B2B orders from lead generation and a premium Website

About The Brand:WeLabel is a 10-year-old apparel manufacturing company based in Tirupur, renowned for its high-quality production capabilities and a wide range of apparel offerings. The brand sought to enhance its digital presence to showcase its expertise and attract B2B clients. Challenge:Before partnering with GeoWeb, WeLabel faced: Limited online presence, making it challenging to showcase their manufacturing capabilities to potential clients. The need for a professional website to highlight their company profile, product range, and expertise. A requirement for effective lead generation to attract high-value B2B clients. Our Approach Understanding WeLabel’s Vision:GeoWeb worked closely with the WeLabel team to design and implement a website that effectively communicates their manufacturing strengths and product variety, while also focusing on generating quality B2B leads. Building the Solution: Website Development: Designed a professional and visually appealing website to showcase WeLabel’s company profile, manufacturing capabilities, and product range. Created dedicated sections for their wide range of products and detailed descriptions of their manufacturing processes. Ensured the website was mobile-friendly and easy to navigate for potential clients. Lead Generation Campaigns: Launched targeted performance marketing campaigns to reach apparel brands and businesses across India. Implemented lead capture forms on the website to streamline inquiries and connect with potential clients. Focused on highlighting WeLabel’s USPs, such as their experience, quality assurance, and scalability. SEO Optimization: Optimized the website with relevant keywords to improve visibility for terms like “apparel manufacturers in Tirupur” and “B2B apparel suppliers.” Enhanced page loading speed and mobile responsiveness to boost search engine rankings. Results 1. Increased B2B Orders: WeLabel secured 12 high-value B2B orders worth over ₹25 Lakhs within a few months of launching the website and lead generation campaigns. 2. Improved Online Presence: The new website positioned WeLabel as a reliable and professional apparel manufacturer, attracting interest from across India. 3. Streamlined Client Acquisition: The lead generation campaigns brought in qualified inquiries, reducing the time and effort required for client acquisition. 4. Enhanced Brand Perception: A professional online presence reinforced WeLabel’s reputation as a leader in the apparel manufacturing industry. Key Takeaways A professional and informative website is essential for showcasing manufacturing capabilities to B2B clients. Effective lead generation campaigns can significantly accelerate business growth. SEO optimization ensures visibility in a competitive market, driving consistent inquiries.

READ NOW

Building a High-Performance Blogging Website for Nooky

Nooky is a creator-driven platform by Aditi, designed to share insightful and engaging blogs across various categories. With a vision to create a space for thoughtful content, Aditi wanted a website that was clean, minimal, and user-friendly for readers. Challenge:Before partnering with GeoWeb, Aditi faced: The need for a blogging website that allowed her content to shine through a clean and minimal design. A requirement for SEO optimization to increase organic traffic and visibility. Difficulty in ensuring readers spent more time engaging with her content. Our Approach Understanding Nooky’s Vision:GeoWeb collaborated with Aditi to understand her goals and target audience. The objective was to build a visually appealing and highly functional blogging website optimized for SEO and user engagement. Building the Solution: Website Design: Created a clean and minimal layout, ensuring readability across all devices. Designed intuitive navigation to allow easy access to blogs in different categories. Focused on enhancing user experience (UX) to make reading seamless and enjoyable. SEO Optimization: Fully optimized the website with on-page SEO techniques, including meta tags, alt texts, and structured data. Researched and integrated keywords relevant to Aditi’s blogs to improve rankings. Enhanced website speed and mobile responsiveness for better search engine performance. Content Categorization: Organized blogs into clearly defined categories for improved accessibility. Implemented an internal linking strategy to encourage users to explore related content. Analytics and Performance Tracking: Integrated Google Analytics to monitor user behavior and engagement. Regularly tracked keyword rankings to ensure continuous growth in organic traffic. Results 1. Increased Organic Traffic: The website now receives 2,000-3,000 organic visits daily, driven by effective SEO strategies and quality content. 2. Improved User Engagement: Time spent on the website increased by 5X, reflecting the enhanced readability and user-friendly design. 3. Better Keyword Rankings: The website started ranking for multiple keywords, significantly boosting its visibility on search engines. 4. Clean and Minimal Design: Aditi’s blogs are now easily accessible and enjoyable to read, aligning perfectly with her vision. Key Takeaways A clean and minimal website design enhances readability and encourages user engagement. SEO optimization is essential for driving consistent organic traffic to blogging platforms. Structuring content with categories and internal links improves user navigation and time spent on the site.

READ NOW

Expanding Spartans Computech’s Reach and Boosting Sales by 300%

About The Brand:Spartans Computech, a prominent player in the wholesale electronics market, has built a strong reputation for providing high-quality products and reliable service. Despite their regional dominance, the brand sought to expand its reach and grow its customer base across India. Challenge:Before partnering with GeoWeb, Spartans Computech faced: Limited reach confined to their home state, missing opportunities in other regions. A lack of a premium online presence to attract and convert B2B clients. Difficulty in generating consistent leads and converting them into high-value orders. Our Approach Understanding Spartans Computech’s Vision:GeoWeb worked closely with the Spartans team to understand their objectives of scaling nationwide and establishing a robust digital presence. The goal was to create a high-converting website and implement effective lead generation strategies. Building the Solution: Website Development: Designed a premium e-commerce platform tailored for the electronics wholesale market. Incorporated advanced features like easy navigation, product filtering, and a streamlined inquiry system for B2B clients. Highlighted the brand’s offerings and unique value propositions with engaging visuals and content. Lead Generation Campaigns: Launched targeted performance marketing campaigns on Meta and Google to reach potential B2B clients across India. Retargeted visitors who interacted with the website, driving higher conversions. Focused on showcasing the brand’s reliability and competitive pricing to attract large-scale orders. Nationwide Reach Expansion: Optimized SEO to improve visibility in regions beyond their home state. Leveraged digital marketing strategies to position Spartans Computech as a trusted national supplier. Results 1. Nationwide Expansion: Spartans Computech successfully expanded its reach across India, attracting B2B clients from multiple states. 2. Significant Sales Growth: Achieved a 300% increase in sales within a few months of launching the website and campaigns. 3. High-Value B2B Orders: Secured B2B orders worth ₹15 Lakhs within the first two months of the website launch and marketing efforts. 4. Enhanced Brand Perception: The premium website design reinforced Spartans Computech’s credibility and positioned them as a leading wholesale electronics supplier. Key Takeaways A professionally designed website is crucial for attracting and converting high-value B2B clients. Effective lead generation campaigns can significantly expand a brand’s reach and boost sales. Transitioning from regional to national markets requires a cohesive digital strategy to establish trust and visibility.

READ NOW

Elevating Nyra® Kitchenware from Wholesale to D2C Success

Nyra® Kitchenware is a digitally native premium kitchenware brand offering a curated range of over 1,000 products designed for both urban and traditional kitchens. Backed by a 70-year-old kitchenware business house, Nyra® combines experience with innovation to provide top-notch kitchenware solutions. Challenge:Before partnering with GeoWeb, Nyra® Kitchenware faced: A need to transition from a wholesale model to a direct-to-consumer (D2C) brand. The necessity for a premium-looking website to reflect their brand identity. Limited online presence and direct customer engagement. Our Approach Understanding Nyra®’s Vision:GeoWeb collaborated closely with Nyra® to understand their goals of entering the D2C market and establishing a strong online presence. The objective was to create a premium e-commerce platform that would attract both individual consumers and B2B clients. Building the Solution: Branding & Design: Developed a cohesive branding strategy to ensure a seamless transition from wholesale to D2C. Designed a premium, user-friendly website that showcased Nyra®’s extensive product range and heritage. Website Development: Built a customized e-commerce platform with advanced features to enhance user experience. Integrated functionalities such as easy navigation, detailed product pages, and a streamlined checkout process. Customer Engagement Features: Implemented review sections and testimonials to build trust and credibility. Added features to facilitate repeat purchases, such as personalized recommendations and wishlists. Performance Marketing Integration: Set up the website to support performance marketing campaigns aimed at driving traffic and conversions. Provided guidance on leveraging digital marketing strategies to boost online presence. Results 1. Successful Transition to D2C: Nyra® successfully launched its D2C platform, expanding its reach beyond traditional wholesale channels. 2. Increased Repeat Purchases: The new website design and features led to a significant increase in repeat customers, indicating enhanced customer satisfaction and loyalty. 3. Acquisition of B2B Orders: Post-launch, Nyra® received substantial B2B orders through the website, attracting businesses seeking premium kitchenware solutions. 4. Positive Customer Feedback: Customers praised the website for its premium look and seamless shopping experience, reflecting the brand’s commitment to quality. Key Takeaways A well-designed, premium e-commerce website is crucial for brands transitioning from wholesale to D2C models. Enhanced user experience features can lead to increased repeat purchases and customer loyalty. Establishing a strong online presence opens opportunities for both B2C and B2B sales channels.

READ NOW

Transforming Magic Jewel into a Premium D2C Brand

About The Brand:Magic Jewel, a prominent jeweler from Kolkata, is renowned for its exquisite designs and strong retail presence. With a vision to expand into the digital space, the brand sought to establish a luxurious and premium-looking D2C website to reflect its legacy and attract a wider audience. Challenge:Before partnering with GeoWeb, Magic Jewel faced: The need for a website that matched the grandeur of their retail identity. A requirement for a high-converting website with premium features on a budget. The challenge of building an online presence that resonated with their discerning customer base. Our Approach Understanding Magic Jewel’s Vision:GeoWeb collaborated closely with the Magic Jewel team to understand their brand ethos and customer expectations. The goal was to create a premium digital experience that showcased their craftsmanship and appealed to high-value customers. Building the Solution: Branding & Design: Developed a cohesive branding strategy to ensure a seamless transition from retail to online. Designed a visually stunning website with elegant typography, sophisticated color palettes, and high-quality visuals. Website Development: Built a fully customized, luxurious website on Shopify using a free theme. Saved the client $400 by implementing custom-coded features tailored to the brand’s requirements. Added advanced functionalities, including a wishlist, seamless navigation, and a streamlined checkout process. Customer-Centric Features: Focused on user experience (UX) to ensure visitors stayed longer and engaged more. Highlighted product details with enhanced zoom features and detailed descriptions. Integrated review sections to build trust and credibility. Performance Marketing Integration: Enabled seamless performance marketing integration for campaigns. Assisted the brand in leveraging the website for targeted marketing and conversions. Results 1. Cost Savings: Saved the client $400 by custom coding the website on a free Shopify theme. 2. Positive Customer Feedback: Customers appreciated the premium look and user-friendly design of the website. 3. Enhanced Brand Perception: The luxurious website reinforced Magic Jewel’s identity as a high-end jeweler. 4. Performance Marketing Success: Initial campaigns received positive responses, boosting customer confidence and online sales. Key Takeaways A premium website built with cost-efficient solutions can deliver outstanding results. Custom-coded features enhance customer experience and establish brand credibility. Strong branding and a seamless digital experience are essential for transitioning from retail to online.

READ NOW

Scaling GHPC to ₹20 Lakhs+ Monthly Website Revenue

About The Brand:GHPC is a leading men’s fashion brand that initially gained traction as a marketplace seller on Flipkart and Amazon. Known for its stylish yet affordable apparel, GHPC sought to expand its online presence by building a direct-to-consumer (D2C) e-commerce channel. Challenge:Before partnering with GeoWeb, GHPC faced: Heavy reliance on marketplaces with limited brand identity. A website that didn’t reflect its potential or optimize customer journeys. Low Average Order Value (AOV) and missed opportunities for cross-selling and upselling. Our Approach Understanding GHPC’s Needs:GeoWeb worked with GHPC to redefine its online presence by transforming it into a scalable and customer-focused brand. The goal was to build a high-converting website, establish a strong brand identity, and drive significant revenue growth through improved CRO and strategic content. Building the Solution: Brand Revamp: Redesigned GHPC’s website to reflect a cohesive and professional brand image. Incorporated a modern layout and clean design to appeal to the target audience. Developed brand messaging that resonated with customers, highlighting quality and affordability. Conversion Rate Optimization (CRO): Implemented advanced cross-selling and upselling features across product pages and checkout. Streamlined navigation to reduce drop-offs and improve the shopping experience. Optimized product pages with compelling content, clear CTAs, and high-quality visuals. Performance Marketing: Ran targeted campaigns on Meta and Google to drive high-quality traffic to the website. Focused on retargeting campaigns to convert visitors into loyal customers. Highlighted exclusive offers and collections to boost sales during peak seasons. Content Strategy: Created engaging content to showcase products and educate customers on styling and trends. Optimized website blogs and descriptions with SEO-friendly keywords to attract organic traffic. Results 1. Revenue Growth: GHPC’s website now generates over ₹20 Lakhs in monthly revenue, marking a significant shift from marketplace dependence to D2C success. 2. Increased Average Order Value (AOV): AOV doubled through effective cross-selling and upselling strategies. 3. Improved Brand Identity: GHPC is now recognized as a standalone, customer-centric fashion brand, increasing customer loyalty and repeat purchases. 4. Enhanced Customer Engagement: Optimized user experience led to longer time spent on the website and higher conversions. Key Takeaways A cohesive brand identity and optimized customer journey are essential for scaling D2C brands. CRO strategies like cross-selling and upselling can significantly increase AOV. Diversifying from marketplaces to an owned website ensures sustainable growth and direct customer relationships.

READ NOW

Revamping Mulya’s Website to Attract Big Deals and B2B Clients

About The Brand:Mulya is a premium brand specializing in artisanal and handcrafted textiles. Known for its rich heritage and impeccable quality, Mulya serves both B2C and B2B markets, catering to designers and luxury brands looking for unique, high-quality fabrics. Challenge:Before partnering with GeoWeb, Mulya faced: A website that didn’t reflect the premium nature of the brand. Difficulty in showcasing their unique selling points (USPs) and brand story effectively. Limited traction in B2B markets, with missed opportunities to attract high-value clients like designer brands. Our Approach Understanding Mulya’s Needs:GeoWeb worked closely with Mulya to identify areas of improvement. The goal was to revamp their website to reflect their premium brand identity, improve conversion rates, and attract high-value B2B clients. Building the Solution: Website Revamp: Designed a modern, premium-look website that showcased Mulya’s artisanal expertise and heritage. Created dedicated sections to highlight the brand’s USP, story, and craftsmanship. Improved user navigation for seamless browsing and discovery of collections. Conversion Rate Optimization (CRO): Optimized the product pages with detailed descriptions, high-resolution images, and easy-to-use filters. Enhanced the checkout process for a smooth and hassle-free shopping experience. Introduced lead generation forms to capture inquiries from potential B2B clients. Storytelling and Brand Positioning: Emphasized the brand’s story and values through visually appealing content and dedicated sections. Incorporated customer testimonials and collaborations to build trust and credibility. Results 1. Increased B2B Orders: Mulya secured significant B2B deals with top designer brands and luxury clients, thanks to the revamped website showcasing their premium value. 2. Improved Conversion Rates: Conversion rates saw a noticeable improvement, with more visitors engaging and purchasing directly from the website. 3. Enhanced Brand Perception: The premium look and storytelling positioned Mulya as a luxury textile brand, attracting high-value clients. 4. Streamlined User Experience: Visitors spent more time exploring the website, leading to increased inquiries and sales. Key Takeaways A professionally designed website can dramatically improve how a brand is perceived in both B2C and B2B markets. Showcasing a brand’s USP and story effectively builds trust and credibility, attracting high-value clients. CRO enhancements ensure a seamless user experience, resulting in better engagement and higher sales.

READ NOW

Driving 220% Sales Growth for The Coco Love

About The Brand:The Coco Love, India’s first luxury aphrodisiac chocolate brand, blends indulgence with wellness. With unique ingredients like Ashwagandha, Saffron, and Shilajit, the brand aims to elevate intimacy and connection among its customers. Challenge:Before partnering with GeoWeb, The Coco Love faced: A lower-than-expected Average Order Value (AOV) of ₹700. Limited reach and engagement in a competitive market. A need for a high-performing e-commerce platform to showcase the brand’s premium appeal and drive sales growth. Our Approach Understanding The Brand’s Vision:GeoWeb collaborated closely with The Coco Love team to identify pain points and areas for improvement. The goal was to enhance the brand's online presence, create a high-converting website, and implement data-driven marketing strategies. Building the Solution: Website Overhaul: Designed a luxurious, user-friendly e-commerce store that reflected the premium positioning of the brand. Optimized product pages with compelling descriptions, high-quality visuals, and trust-building elements like reviews and testimonials. Integrated advanced features like a seamless checkout process and personalized upsell suggestions to boost AOV. Performance Marketing: Launched targeted campaigns on Meta and Google to drive high-quality traffic. Retargeted visitors who interacted with the website to convert them into customers. Highlighted premium bundles and offers to encourage larger purchases. SEO and Content Marketing: Optimized the website for search engines to improve organic traffic. Published engaging blogs and content to educate customers about aphrodisiac chocolates and their benefits. Results 1. Increase in Average Order Value (AOV): AOV jumped from ₹700 to ₹1,200, a 71% increase, driven by upselling strategies and improved customer trust. 2. Sales Growth: Overall sales increased by 220%, with consistent growth in both online traffic and conversions. 3. Improved Customer Engagement: The revamped website kept visitors engaged longer, resulting in higher trust and a lower bounce rate. 4. Brand Positioning: The Coco Love established itself as a premium brand, able to command higher pricing due to its improved online presence and targeted campaigns. Key Takeaways A luxury e-commerce website creates trust and enhances the customer experience, leading to higher order values. Performance marketing and SEO work hand-in-hand to drive consistent, scalable sales growth. Data-driven strategies ensure measurable results, such as increased AOV and conversion rates.

READ NOW